GENERAL & CUSTOM MACARON CAKE F.A.Q

MACARON CAKES FAQ:

• How far in advance should I place my order?
  Although we ask for a minimum of a week’s notice for custom macaron cakes, we encourage booking as early on as possible to guarantee your desired date. 
• How can I place my order?
  The fastest way would be coming into the bakery and ordering in person. The second option would be messaging us on Instagram. If you’d like a timely response with a quote,  please message us with the following: 
  -what date are you trying to book for?
  -what numbers/letters/shapes are you considering?
  -how many guests would you be having?
• Do you require a deposit?
  We ask for full payment to be made at the time of placing your order. We do not reserve dates without payment made. Please be mindful of this if you know you will be become busy while placing an order. We work on a first come, first serve system to ensure fairness to all. We encourage only reaching out once you’ve discussed your desired outcome for your cake with all necessary parties involved and have a good idea in mind of what you’d like. The more details provided in the initial message, the more accurate of a quote we can give, this will also ensure a faster booking process.
• Can I pick up the day before? 
  Yes! Macaron cakes are made the morning of your pick up and can last up to three days in the fridge without sacrificing the beauty, taste, or texture of our macaron cakes.
• Are macaron cakes gluten free?
  Macarons are naturally  gluten-free but certain flavors make it so that they are not. We do offer flavors that are free of gluten but please note that all baked goods are created in the same kitchen and may come in contact with gluten products so there is always risk of cross contamination.
• Can I order a cake with less than a week’s notice?
  It is not guaranteed but sometimes we are able to accommodate within a reasonable time frame, please note that orders placed last minute may be subject to a rush fee.
• How much are your macaron cakes?
  This is not a straightforward answer as they are fully customizable. Our macaron cakes start at $80— this would be our smallest size, with no added theme, and just our mix of standard toppings.
• Do you ship macaron cakes/macarons?
  No, at this time we have no plans to ship macarons or macaron cakes.
• Refunds:
  Due to the custom hand-crafted nature of macaron cakes, we do not offer refunds. We discuss all details and expectations thoroughly with each client so they know what to expect. We will never be able to create exact replicas of anything, not even our own work, but we will definitely get as close as possible. If your macaron cake has left our bakery, it has met our quality standards and we can not be held responsible for any damages or changes to the cake once it has left our bakery. We encourage all potential macaron cake clients to try our in-store macarons (flavors rotate weekly) to get an idea of the tastes and textures that we offer. With this option readily available, we will not be able to refund for anything relating to taste/flavor. We will only offer refunds on any mistakes made on our part.
  
  Please ensure you have read through everything thoroughly as placing an order with us would mean you agree to our stated terms and policies. Our answers to these questions come from working with clients every day for the past few years. We find that this system of doing things is what works best to ensure happy parties on both sides and guarantee a stress-free ordering and pick up process. We thank you for your understanding & consideration.